For a study abroad center at a large, private, institution, decentralization had taken root in the office. Their team members were beginning to operate independently and inconsistently, leading to the following:
- Unclear separation of duties. Multiple people doing the same thing, but in their own way.
- No advising strategy.
- No student pathway for going abroad.
- No office-wide approach in managing student interest.
- No central location to house information.
Depending on who a student spoke to first, they would receive a completely different response about the overall process for studying abroad.